How to give the best retail experience ?

User testing is often used to verify our assumptions, understand users, and iterate to improve before committing a budget to develop features. Whether in person or remotely, I have organized a lot of workshops with users and with the stackholder.

I use Maze as a tool to share and analyze heatmaps and insights. User comments are kept on a KPI dashboard in Notion and User Journey Maps while quickly iterating on the blocking points to improve to maintain maximum velocity.

I was able to easily get in touch with the actual users of their profession, we all have a large sales brand near us and salespeople to talk to about their field issues.